SUPPORT
Support & Service
Support that continues after installation.
We monitor, maintain, and upgrade your robots throughout the entire lease period, and continue after ownership transfers, on your terms. You are never on your own with a WeGotBots deployment.
Support & Service
Four Pillars of Support
24/7 Remote Monitoring
Our operations team monitors your fleet in real time, 24 hours a day, 7 days a week. When an alert fires, we see it before you do, and we act on it before it becomes a problem.
Preventive Maintenance
Scheduled preventive maintenance visits keep your robots performing to spec. We handle all parts and labor for covered repairs during the lease period. No surprise bills.
On-Site Response
When remote resolution is not sufficient, we dispatch a technician to your facility. Response time is governed by your selected service tier (usually next business day).
Software & Firmware Updates
All navigation software, fleet management platform updates, and firmware releases are delivered over-the-air (OTA) and managed by our team. Your robots always run the latest stable release.
White-Glove Process From Demo to Daily Operation
| Step | What We Do |
|---|---|
| Discover | We review your environment, workflow, staffing pressure points, and goals. |
| Recommend | We match the right robot and rollout model to your operation. |
| Deploy | We coordinate setup, site readiness, and implementation planning. |
| Train | We prepare your team for confident day-to-day use. |
| Support | We stay involved with troubleshooting, optimization, and account attention. |
Post-Ownership Service Plans
Once you own your robots at month 12, service continues under a post-ownership plan of your choosing. All post-ownership plans are month-to-month with no lock-in.
| Plan | Basic | Standard | Premium |
|---|---|---|---|
| Remote Monitoring | Included | Included | Included |
| Software Updates (OTA) | Included | Included | Included |
| Preventive Maintenance Visits | 1x per year | 2x per year | Quarterly |
| On-Site Response | Not included | Per agreement | Next business day |
| Parts Coverage | Not included | Wear items only | Full coverage |
| Term | Month-to-month | Month-to-month | Month-to-month |
Fleet Uptime (managed deployments)
93.5% average
Monitoring
24/7 remote
Post-ownership plans
Month-to-month, no lock-in